Why general-purpose AI falls short and what the travel industry truly needs.

The Hype That Didn’t Land

When large language models (LLMs) like ChatGPT burst onto the scene, the travel industry, like many others, imagined a revolution. The idea of a conversational interface that could handle everything from itinerary planning to visa queries seemed like a dream come true.

But as the excitement fades, a hard truth emerges: generic AI isn't equipped to handle the depth, nuance, and operational complexity of modern travel.

Travel Is Not Just Another Industry

Let’s say a traveler wants to book a multi-city trip with:

• Specific layover durations, routings or baggage requirements
• Dietary preferences onboard and during the travel
• Loyalty point redemption
• A corporate travel policy to follow
• Visa rules based on multiple passports

Now ask a generic chatbot to manage that. You’ll likely get a vague response, conflicting visa information, or worse an answer that sounds good but is functionally useless.

Travel isn’t just a casual conversation. It’s a tightly woven web of policies, preferences, real-time data, and global regulations. It requires intelligence that’s not just broad, but deeply embedded in the domains.

Enter Specialized AI: Purpose-Built for Travel

At Samyag AI, we believe the future of travel lies in intelligence that is natively built for the industry. It will not be adapted from something else.

Here’s what that means:

1. Deep Domain Intelligence

Specialized AI is trained on massive amounts of travel-specific data: GDS fare structures, NDC content, hotel availability rules, visa policies, supplier quirks, and even the language agents use internally.

It understands travel not as a query, but as a logic system.

2. Native System Integration

Generic bots live outside your ecosystem. Specialized AI lives inside it integrated with:

• GDS and airline APIs
• Hotel and aggregator feeds
• Expense management and booking tools
• CRM and approval workflows

This isn’t just about answering questions. It’s about getting work done, seamlessly.

3. Travel-Specific Logic

Travel has unique logic most AI models simply can’t grasp:

• Minimum connection times
• Corporate travel policies and exceptions
• Alliance codeshare mapping
• Time zone-based rules
• Visa rules based on citizenship and transit country

Specialized AI like Samyag is built to understand and automate that complexity.

4. Tailored to Different Segments

TMCs get automated workflows and operational speed. Corporates enforce policy and reduce leakage. Leisure brands offer hyper-personalized journeys at scale.

Beyond Buzzwords: Real-World Impact

The shift is already underway:

• Travelers get real-time, personalized, accurate responses and not just broken promises.
• Agents offload repetitive tasks and focus on what they do best: human care.
• Corporates reduce costs, improve compliance, and get faster service.
• Suppliers unlock smarter ways to distribute and service.

This is not a future fantasy. It’s already happening and it’s only accelerating.

Where We're Headed

Generic AI chatbots might still have a role in casual use cases. But when it comes to precision, reliability, and workflow-grade intelligence, they fall short.

The future of travel will be built on context-aware, deeply integrated, domain-native AI.

And at Samyag, we're building exactly that; not just a smarter chatbot, but a travel-native AI infrastructure for the modern travel ecosystem.

Want to See What Specialized AI Can Really Do?

Explore what we’re building at www.samyag.ai or connect with us to learn how specialized AI can power your operations.

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